1) I purchased with payment on delivery, how will I receive my refund?
For orders with payment on delivery, the refund will be made by bank transfer.
Fill out the Return Form by entering your data (Iban and Name and Surname of the account holder) download here .
You can write the details of your current account or, if you don't have one, of a trusted relative or friend.
2) When can I make the return?
Returns can be made within 14 days of receiving the package.
3) How soon will I receive the refund?
Usually 2-3 days can pass from receiving the return before the verification operations are completed. You will see the amount credited to your card in about 3-5 working days (the timing depends on your bank).
4) I would like to make a return, how do I proceed?
5) I sent the return, now when will I receive the refund?
Did you get the wrong size or is the product not what you wanted?
At the moment we do not offer an exchange service but you can make a return no later than 14 days after receiving the package.
At the moment we do not offer an exchange service but you can make a return no later than 14 days after receiving the package.
You will have to follow the steps, fill in the form with your data and insert it in the return you will send.
Have you lost or accidentally thrown away the Return Form? Don't worry, you can download it here or here .
5) I sent the return, now when will I receive the refund?
Returns received are viewed in the shortest possible time (our staff will check that the product is perfect, that the product is not dirty and has no signs of wear).
The verification operations could take 2-4 days, however our team will try to view it as soon as possible.
We will then proceed with the refund of the cost of the returned product.
The cost will be credited back directly to your bank account by bank transfer or via Paypal or credited back to your credit card depending on the method you choose and which you will communicate to us through the return form.
The cost will be credited back directly to your bank account by bank transfer or via Paypal or credited back to your credit card depending on the method you choose and which you will communicate to us through the return form.
In the case of bank transfer, the credit will be available in 3-5 working days (depending on the bank and in ways that are not at our discretion).
6) Where should I enter my data for the return?
Fill in the Return Form, thanks to it we will have all the data necessary to make the refund.
7) To which address should I send the return?
6) Where should I enter my data for the return?
Fill in the Return Form, thanks to it we will have all the data necessary to make the refund.
7) To which address should I send the return?
You will find the address to send the return to in the Return Form to download and print.
If you have any doubts or perplexities, do not hesitate to contact us via email at: gigiloversofficial@gmail.com or at +39 3511972960.
8) Do I have to send the return or will you make a collection?
8) Do I have to send the return or will you make a collection?
We are currently unable to offer a return collection service.
You will then have to send the return using the Post Office or the courier of your choice.
We always recommend that you keep the return shipping receipt until your refund is received.
You will then have to send the return using the Post Office or the courier of your choice.
We always recommend that you keep the return shipping receipt until your refund is received.